Heuristics
Do not dismiss strong opinions, even if they seem confrontational, as they may hide valid concerns or unstated assumptions. Use questioning to unravel the reasoning behind the opinion, transforming it from a potential blocker into valuable input. This ensures all perspectives are properly considered.
When a participant offers a strong opinion, the facilitator asks questions to understand the experience behind it. This helps to validate the decision against hidden risks.
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How can we start structuring a Big Picture Eventstorming after a chaotic exploration?
How should we handle team members who consistently remain silent or disengaged during decision-making processes?
How can we document a decision while acknowledging disagreement or known trade-offs?
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