Heuristics
Do not dismiss resistance; instead, seek to understand its underlying causes and perspectives. Most people do not act with ill intent but from a specific viewpoint or concern. Empathy is crucial for uncovering these dimensions.
When a senior figure vetoes modernization efforts, engage them directly to uncover their personal history and investment in the existing system, rather than assuming malice.
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How do you understand a model deeply enough to know if it fits your context?
How do you create regular opportunities for people to voice doubts without disrupting flow?
How do you recognize when your own anxiety is preventing you from addressing what the group needs?
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