We Spent Years Improving the Wrong Thing

We Spent Years Improving the Wrong Thing

  There's a certain frustration that comes from doing everything right — by the book, with experienced people, using proven methods — and still watching it fail. Not because the methods were wrong, but because the real problem was somewhere else entirely,...
When Explaining More Isn’t the Answer

When Explaining More Isn’t the Answer

We hit resistance in our architecture work, and what do we do? We explain more. We create another diagram, write another document, schedule another meeting to walk through the rationale. After twenty years of this pattern, Diana Montalion realized she was pushing the...
The Slow Clap That Killed the Workshop

The Slow Clap That Killed the Workshop

We often assume that once we get the session scheduled, the hard part is over. Just get everyone in the room with some sticky notes, and the collaboration will flow. But what happens when the most senior person in the organization treats your workshop like performance...