When Explaining More Isn’t the Answer

When Explaining More Isn’t the Answer

We hit resistance in our architecture work, and what do we do? We explain more. We create another diagram, write another document, schedule another meeting to walk through the rationale. After twenty years of this pattern, Diana Montalion realized she was pushing the...
When Everyone Agrees But Nobody Acts

When Everyone Agrees But Nobody Acts

We often leave workshops feeling good. The room was energetic. People participated. Everyone seemed to agree. Action items were captured and neatly documented. And yet, weeks later, nothing moves. The actions remain untouched, and the “agreement” we thought we reached...