When Fixing an Outage Means Staying Out of the Way

When Fixing an Outage Means Staying Out of the Way

We often assume that resolving a major outage requires centralized command and control—getting the right experts in a room and coordinating their efforts until the problem is solved. But sometimes the best thing incident commanders can do is create space for the right...
When Explaining More Isn’t the Answer

When Explaining More Isn’t the Answer

We hit resistance in our architecture work, and what do we do? We explain more. We create another diagram, write another document, schedule another meeting to walk through the rationale. After twenty years of this pattern, Diana Montalion realized she was pushing the...