Heuristics
Frame difficult conversations by emphasizing a mutual goal of success and the company's best interest. Acknowledge potential discomfort or frustration, but maintain an optimistic outlook on achieving the desired outcome.
When presenting the 'ground truth' to the manager, the facilitator prepared by focusing on their shared goal of company success, acknowledging that the insights might be uncomfortable but necessary for progress.
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How do you understand a model deeply enough to know if it fits your context?
How do you create regular opportunities for people to voice doubts without disrupting flow?
How do you recognize when your own anxiety is preventing you from addressing what the group needs?
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