Apply flow metrics to the decision-making process itself to identify systemic issues like paralysis or weaponisation. Track metrics such as:
- Decision Frequency: How many decisions are we making per month?
- Decision Lead Time: How long does it take from identifying a need to making a decision?
- Change Failure Rate: What percentage of our decisions are quickly superseded or reverted?
- Time to Restore: How long does it take to recover from a perceived poor outcome of a decision?
This quantitative data can reveal pathologies that are not obvious from individual cases.
Example(s)
A team notices that decision lead times are increasing and the same decisions are being revisited repeatedly. By tracking these metrics, they can make a case that the process is creating paralysis, rather than just complaining about individual instances.
