Heuristics

Proxy Accountability to Unblock Decisions

Authors: Kenny Baas-Schwegler, Andrea Magnorsky, Andrew Harmel-Law

Submitter: Kenny Baas-Schwegler

What should a facilitator do when a team member is too uncomfortable or fearful to make a required decision?

A facilitator can offer to formally make the decision and take on the accountability, after asking for the team’s consent. This unblocks the process while protecting the psychological safety of team members who do not feel ready for that level of responsibility. It is a temporary measure to maintain momentum.

Example

A junior developer was uncomfortable signing off on the framework choice, so the architect asked for consent to make the decision and then formally made the choice on their behalf.

 

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