Heuristics

Respect Apathy in Decision-Making

Authors: Kenny Baas-Schwegler, Andrea Magnorsky, Andrew Harmel-Law

Submitter: Kenny Baas-Schwegler

How should we handle team members who consistently remain silent or disengaged during decision-making processes?

Recognise that not all team members want to be involved in every architectural decision, and this is acceptable. Forcing participation can be counterproductive; their silence may indicate a lower psychological safety or a preference to focus elsewhere. The goal is to provide the opportunity to contribute, not to compel it.

Example

A facilitator learned that pushing silent team members to speak was ineffective, realising that it is okay for some to not want to get involved in a particular decision.

 

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