Heuristics
Deliberately remove the legacy system from the immediate scope of discussion. Redirect the conversation to the underlying business problems the system is meant to solve, fostering a solution-agnostic perspective.
To move beyond discussions of 'message three versus message seven,' the facilitator could explicitly state, 'We are not talking about this legacy system here. Let's focus on the problem this system solves.'
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How do you understand a model deeply enough to know if it fits your context?
How do you create regular opportunities for people to voice doubts without disrupting flow?
How do you recognize when your own anxiety is preventing you from addressing what the group needs?
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