Surface value-based preferences before choosing technical solutions

Define Quality as Value to a Prioritised Persona

Define quality as ’value to some person who matters’, forcing prioritisation of whose perspective is most critical. This transforms quality from an abstract concept into a tangible goal tied to the experience of a specific stakeholder or user. This focus clarifies...
Surface value-based preferences before choosing technical solutions

Grant Grace to Facilitators

Assume positive intent and acknowledge that facilitators, like anyone, can be busy or momentarily forget things. Offer support by gently raising concerns or asking clarifying questions, recognising they might be grateful for the assistance. Example A participant...
Surface value-based preferences before choosing technical solutions

Frame Difficult Truths with Mutual Success

Frame difficult conversations by emphasizing a mutual goal of success and the company's best interest. Acknowledge potential discomfort or frustration, but maintain an optimistic outlook on achieving the desired outcome. Example When presenting the 'ground...