Interrupt thinking patterns while staying with the flock

Design experiences instead of explaining more

When people resist change or seem confused, the instinct is to explain more—create more models, use more words, provide more documentation. This rarely works. Instead of adding more explanation, design an experience where people can discover the insight themselves....
Interrupt thinking patterns while staying with the flock

Notice when you work too hard as facilitator

When you find yourself working much harder than usual to keep a session moving, to get people to add stickies, or to generate conversation, that effort is a signal that something beneath the surface is blocking progress. The facilitator shouldn't have to push...