Notice anxiety as signal you’re missing something

Drop the methodology when it becomes the barrier

When the methodology itself becomes intimidating or creates a power dynamic, abandon it. If event storming, domain storytelling, or any formal technique puts you on a pedestal while participants struggle, switch to whiteboards, boxes, and arrows—whatever helps people...
Notice anxiety as signal you’re missing something

Grant Grace to Facilitators

Assume positive intent and acknowledge that facilitators, like anyone, can be busy or momentarily forget things. Offer support by gently raising concerns or asking clarifying questions, recognising they might be grateful for the assistance. Example A participant...
Notice anxiety as signal you’re missing something

Reframe Problem Context

Deliberately remove the legacy system from the immediate scope of discussion. Redirect the conversation to the underlying business problems the system is meant to solve, fostering a solution-agnostic perspective. Example To move beyond discussions of 'message...
Notice anxiety as signal you’re missing something

Explicitly Navigate Trade-offs

When faced with competing objectives, make the trade-off explicit. Clearly articulate the different paths and their respective benefits and drawbacks, allowing the group to consciously choose their preferred direction. Example The team debated between making...