Frame Difficult Truths with Mutual Success

Frame Difficult Truths with Mutual Success

Frame difficult conversations by emphasizing a mutual goal of success and the company's best interest. Acknowledge potential discomfort or frustration, but maintain an optimistic outlook on achieving the desired outcome. Example When presenting the 'ground...
Frame Difficult Truths with Mutual Success

Deliver Ground Truth Post-Session

Prepare a concise, evidence-based summary of observations, outcomes, and recommendations. Present this 'ground truth' to key stakeholders, especially those who were not fully present, framing it as a path to their ultimate success. Example After the manager...