Value-based heuristics

Heuristics that determine our attitude and behavior towards design or the world and the way we work.

Design heuristics

Guided heuristics

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How do you prevent technical preferences from dominating architectural decisions?

Surface value-based preferences before choosing technical solutions

How should we define and measure quality when it is inherently subjective and context-dependent?

Define Quality as Value to a Prioritised Persona

Why do teams sometimes resist adopting established architectural principles or patterns?

Value Lived Experience Over Theoretical Principles

How should participants approach a facilitator who appears to be struggling or has made a mistake?

Grant Grace to Facilitators

How do you deliver challenging feedback or uncomfortable truths to stakeholders without alienating them?

Frame Difficult Truths with Mutual Success

How should architects justify and prioritize time spent on stakeholder communication and understanding?

Prioritise Stakeholder Engagement as Core Work

When a design or leadership decision inadvertently harms a team member, what is the correct response?

Own Mistakes and Repair the Social Fabric

What should be the primary goal when facilitating a design discussion, especially during a disagreement?

The Goal Is the Right Outcome, Not Being Right