Heuristics

Value Team Autonomy over Rescuing

Authors: Andrea Magnorsky, Andrew Harmel-Law, Kenny Schwegler

Submitter: Kenny Schwegler

What is the role of leadership when a team is struggling with a decision?

Leaders should facilitate and enable team decision-making rather than intervening to solve the problem themselves, if there even is a problem, because often the team doesn’t experience one themselves. Taking over decisions, even with good intentions, creates a cycle of dependency and disempowerment. The goal is to build the team's capacity to make better decisions in the future.

A manager, seeing a team is stuck, asks "How can I help you make this decision?" instead of declaring what the decision will be and solve it for them. They actively refuse to make the decision for the team to break a pattern of learned helplessness.

 

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