Heuristics
Measure the Flow of Decision Making
How can we detect if our decision-making process has become dysfunctional or is being weaponised?
Apply flow metrics to the decision-making process itself to identify systemic issues like paralysis or weaponisation. Track metrics such as:
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Decision Frequency: How many decisions are we making per month?
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Decision Lead Time: How long does it take from identifying a need to making a decision?
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Change Failure Rate: What percentage of our decisions are quickly superseded or reverted?
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Time to Restore: How long does it take to recover from a perceived poor outcome of a decision?
This quantitative data can reveal pathologies that are not obvious from individual cases.
Example(s)
A team notices that decision lead times are increasing and the same decisions are being revisited repeatedly. By tracking these metrics, they can make a case that the process is creating paralysis, rather than just complaining about individual instances.
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