Heuristics
Acknowledge Significant Conflict in Decision Rationale
How should we document decisions influenced by interpersonal or inter-team conflict?
Acknowledging that a decision was contentious provides crucial context for anyone revisiting it later. You do not need to detail personal dynamics, but noting significant disagreement is important. This helps future teams understand the historical forces at play and can investigate further if needed.
Examples
When two or more people from different teams both have a preferred solution for the same problem, each option has similar trade-offs. One of the two tools is eventually chosen, possibly based on power dynamics, which can cause a personal conflict.
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