Heuristics
Facilitate Communication to Resolve Boundary Conflicts
How should you handle architectural decisions that impact multiple team boundaries?
When a decision crosses team boundaries, the primary role is to facilitate communication rather than dictate a solution. The goal is to prevent teams from becoming defensive and to encourage collaborative problem-solving. This helps teams redraw boundaries or find agreements themselves.
Example
When a decision created conflict in the gray areas between teams, the priority was getting people to talk. This prevented defensive ‘guard walls’ from going up and enabled a collaborative resolution.
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