Heuristics
Understand the cause of Resistance
How should one address strong resistance from key stakeholders during significant change initiatives?
Do not dismiss resistance; instead, seek to understand its underlying causes and perspectives. Most people do not act with ill intent but from a specific viewpoint or concern. Empathy is crucial for uncovering these dimensions.
Examples
When a senior figure vetoes modernization efforts, engage them directly to uncover their personal history and investment in the existing system, rather than assuming malice.
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