Own Mistakes and Repair the Social Fabric

Introduce Change as an Evolution, Not Revolution

Recognize that challenging someone's methods can feel like an attack on their professional identity or core beliefs. Introduce change as a small differentiator or evolution of their existing model, rather than a complete replacement. Meet people where they are to...
Own Mistakes and Repair the Social Fabric

Make Implicit Quality Perspectives Explicit

Acknowledge that different functions perceive quality differently: product values ‘building the right thing’, engineering values ‘building the thing right’, and operations values ‘supporting the thing well’. Make these perspectives explicit through a formal discussion...