Address Dissent by Enabling Commitment

Address Dissent by Enabling Commitment

After a decision is made, allow dissenting members to express their concerns freely without becoming defensive. Then, shift the conversation by asking, “What do you need to go along with this decision?” This validates their perspective while focusing on a constructive...
Address Dissent by Enabling Commitment

Understand the cause of Resistance

Do not dismiss resistance; instead, seek to understand its underlying causes and perspectives. Most people do not act with ill intent but from a specific viewpoint or concern. Empathy is crucial for uncovering these dimensions. Examples When a senior figure vetoes...
Address Dissent by Enabling Commitment

Calculated Interpersonal Risk-Taking

Sometimes, direct and empathetic engagement carries interpersonal risk but can yield significant breakthroughs. Prepare for potential negative outcomes by considering pros, cons, and a plan for managing the situation. Maintain professionalism and avoid taking offenses...
Address Dissent by Enabling Commitment

Allow Time for Perspective Shifts

Recognise that shifting deeply held perspectives, especially when it implies past decisions were suboptimal, requires significant time and patience. Avoid forcing the issue; allow individuals space to process and come to their own conclusions. Stressing people will...