Value Lived Experience Over Theoretical Principles

Understand the cause of Resistance

Do not dismiss resistance; instead, seek to understand its underlying causes and perspectives. Most people do not act with ill intent but from a specific viewpoint or concern. Empathy is crucial for uncovering these dimensions. Examples When a senior figure vetoes...
Value Lived Experience Over Theoretical Principles

Respect Legacy Systems’ History

Assume legacy systems were successful in their original context and built with good intentions. This fosters respect and helps uncover underlying value, rather than dismissing them outright. Recognize that their past success often funded current initiatives. Examples...
Value Lived Experience Over Theoretical Principles

Calculated Interpersonal Risk-Taking

Sometimes, direct and empathetic engagement carries interpersonal risk but can yield significant breakthroughs. Prepare for potential negative outcomes by considering pros, cons, and a plan for managing the situation. Maintain professionalism and avoid taking offenses...
Value Lived Experience Over Theoretical Principles

Detach Self from Ideas

Avoid emotional attachment to specific ideas or initiatives by framing them as collective contributions rather than personal ownership. This detachment facilitates open discussion, reduces defensive reactions, and promotes a focus on the best outcome. Examples...