Understand the cause of Resistance

Understand the cause of Resistance

Do not dismiss resistance; instead, seek to understand its underlying causes and perspectives. Most people do not act with ill intent but from a specific viewpoint or concern. Empathy is crucial for uncovering these dimensions. Examples When a senior figure vetoes...
Understand the cause of Resistance

Calculated Interpersonal Risk-Taking

Sometimes, direct and empathetic engagement carries interpersonal risk but can yield significant breakthroughs. Prepare for potential negative outcomes by considering pros, cons, and a plan for managing the situation. Maintain professionalism and avoid taking offenses...
Understand the cause of Resistance

Frame Boundary Models for Autonomy and Flow

Position strategic models like a context map as enablers for team autonomy and fast flow, not as constraints. When teams see that well-defined boundaries help them work independently, they become invested in the model's accuracy. This shifts perception from a...