Define Quality as Value to a Prioritised Persona

Define Quality as Value to a Prioritised Persona

Define quality as ’value to some person who matters’, forcing prioritisation of whose perspective is most critical. This transforms quality from an abstract concept into a tangible goal tied to the experience of a specific stakeholder or user. This focus clarifies...
Define Quality as Value to a Prioritised Persona

Proxy Accountability to Unblock Decisions

A facilitator can offer to formally make the decision and take on the accountability, after asking for the team’s consent. This unblocks the process while protecting the psychological safety of team members who do not feel ready for that level of responsibility. It is...
Define Quality as Value to a Prioritised Persona

Understand the cause of Resistance

Do not dismiss resistance; instead, seek to understand its underlying causes and perspectives. Most people do not act with ill intent but from a specific viewpoint or concern. Empathy is crucial for uncovering these dimensions. Examples When a senior figure vetoes...
Define Quality as Value to a Prioritised Persona

Respect Legacy Systems’ History

Assume legacy systems were successful in their original context and built with good intentions. This fosters respect and helps uncover underlying value, rather than dismissing them outright. Recognize that their past success often funded current initiatives. Examples...