Define Quality as Value to a Prioritised Persona

Define Quality as Value to a Prioritised Persona

Define quality as ’value to some person who matters’, forcing prioritisation of whose perspective is most critical. This transforms quality from an abstract concept into a tangible goal tied to the experience of a specific stakeholder or user. This focus clarifies...
Define Quality as Value to a Prioritised Persona

Proxy Accountability to Unblock Decisions

A facilitator can offer to formally make the decision and take on the accountability, after asking for the team’s consent. This unblocks the process while protecting the psychological safety of team members who do not feel ready for that level of responsibility. It is...