Grant Grace to Facilitators

Grant Grace to Facilitators

Assume positive intent and acknowledge that facilitators, like anyone, can be busy or momentarily forget things. Offer support by gently raising concerns or asking clarifying questions, recognising they might be grateful for the assistance. Example A participant...
Grant Grace to Facilitators

Reframe Problem Context

Deliberately remove the legacy system from the immediate scope of discussion. Redirect the conversation to the underlying business problems the system is meant to solve, fostering a solution-agnostic perspective. Example To move beyond discussions of 'message...
Grant Grace to Facilitators

Frame Difficult Truths with Mutual Success

Frame difficult conversations by emphasizing a mutual goal of success and the company's best interest. Acknowledge potential discomfort or frustration, but maintain an optimistic outlook on achieving the desired outcome. Example When presenting the 'ground...
Grant Grace to Facilitators

Participant-Led Course Correction

As a participant, voice your own needs or perceived lack of clarity by asking questions. Frame these as personal understanding gaps, such as 'I don't understand the goal yet, can we make that more clear?' to prompt realignment. Example If a facilitator...
Grant Grace to Facilitators

Pre-Align on Workshop Intent

Before a collaborative workshop, conduct dedicated 'setting the stage' sessions with all stakeholder groups, especially those in positions of power. Explicitly discuss and align on the workshop's goals and expected outcomes to prevent misdirection....