Allow Time for Perspective Shifts

Allow Time for Perspective Shifts

Recognise that shifting deeply held perspectives, especially when it implies past decisions were suboptimal, requires significant time and patience. Avoid forcing the issue; allow individuals space to process and come to their own conclusions. Stressing people will...
Allow Time for Perspective Shifts

Treat Resistance as a Valuable Signal

View resistance not as an obstacle to overcome, but as a resource providing critical information. Instead of pushing back harder, investigate the source of the resistance to understand underlying concerns, threats, or misunderstandings. This exploration is key to...
Allow Time for Perspective Shifts

Make Implicit Quality Perspectives Explicit

Acknowledge that different functions perceive quality differently: product values ‘building the right thing’, engineering values ‘building the thing right’, and operations values ‘supporting the thing well’. Make these perspectives explicit through a formal discussion...