Address destructive behavior in private conversations

Step back and observe when losing control

When you feel overwhelmed, triggered, or like you're losing control during facilitation, take a literal physical step back and observe what's happening. Your emotional reaction can blur your vision and make you see things that aren't there or miss...
Address destructive behavior in private conversations

Watch for approval-seeking as a safety signal

When participants in a collaborative modeling session keep asking specific people for approval before taking any action, even moving a sticky note, hierarchy and rank are dominating the session. This approval-seeking behavior signals that people don't feel safe...